Privacy Policy

This privacy notice for Guinto Company Limited ("we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

• Download and use our mobile applications (One Tower - Idle Tower Defense, and our upcoming MMORPG title), or any other application of ours that links to this privacy notice
• Create an account or sign in to our game services
• Participate in multiplayer gameplay, in-game chat, guilds, or other social features
• Make in-app purchases or other transactions
• Visit our website at guinto.games
• Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at hello@guinto.games.

We collect information that you provide directly, information generated through your use of our Services, and information from third-party sources. The types of information we collect depend on which of our games and services you use.

Account Information

When you create an account with us, we collect information such as:

• Email address
• Username / display name
• Password (stored in encrypted form)
• If you sign in via a third-party service (e.g., Google), we may receive your name, email address, and profile information from that service, as permitted by your account settings with that provider

Game Data

For our online multiplayer games, we store game-related data on our servers, including but not limited to:

• Character data (name, level, class, appearance, stats)
• Inventory and in-game items
• Game progress, achievements, and quest history
• Guild/clan membership and related data
• Friends list and social connections

Chat and Social Data

When you use in-game chat, messaging, or other social features, we may collect and store:

• Chat messages (public, guild, party, and private messages)
• Player interactions and social activity
• User-generated content such as character names and guild names

Chat data may be monitored and moderated to enforce our terms of service, maintain a safe gaming environment, and comply with legal obligations.

Transaction Data

When you make in-app purchases, we may collect:

• Transaction history and purchase records
• Items purchased and virtual currency balances

Payment processing is handled by the platform app stores (Google Play, Apple App Store). We do not directly collect or store your payment card details or billing address. If we offer direct purchases through our website in the future, payment will be processed by a third-party payment processor, and this policy will be updated accordingly.

Device and Technical Data

We automatically collect certain technical information when you use our Services, including:

• Device type, model, and operating system
• IP address and approximate geographic location
• Unique device identifiers
• Game client version
• Gameplay behavior and session data
• Crash reports and performance data

Anti-Cheat and Security Data

To maintain fair gameplay and protect our community, we may collect and analyze:

• Gameplay patterns and behavioral data
• Device integrity information
• Network and connection data
• Reports submitted by other players

This data is used to detect, prevent, and act upon cheating, exploiting, botting, and other violations of our terms of service.

We use the information we collect for the following purposes:

• To provide, operate, and maintain our games and services
• To create and manage your account
• To enable multiplayer gameplay, social features, and communication between players
• To process transactions and manage in-game economies
• To detect and prevent cheating, fraud, and abuse
• To enforce our terms of service and moderate content
• To improve and optimize our games and services
• To provide customer support
• To send you service-related communications (e.g., account verification, updates, security alerts)
• To comply with legal obligations

Our Services use third-party services that may collect information used to identify you. Links to the privacy policies of third-party service providers used by our applications:

• Google Play Services
• Google Analytics for Firebase
• AdMob
• Unity Ads
• Heroic Labs (Nakama)

We may share information in specific situations described in this section and/or with the following third parties. We may need to share your personal information in the following situations:

• Service Providers. We may share your information with third-party service providers who perform services on our behalf, such as server hosting, data analytics, payment processing, customer support, and anti-cheat services.
• Other Players. Certain information is visible to other players as part of normal gameplay, including your character name, level, guild membership, and in-game activity. Chat messages you send are visible to their intended recipients.
• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
• Legal Obligations. We may disclose your information where required by law, regulation, legal process, or governmental request.
• Offer Wall. Our application(s) may display a third-party hosted "offer wall." Such an offer wall allows third-party advertisers to offer virtual currency, gifts, or other items to users in return for the acceptance and completion of an advertisement offer. When you click on an offer wall, you will be brought to an external website belonging to other persons and will leave our application(s). A unique identifier, such as your user ID, will be shared with the offer wall provider in order to prevent fraud and properly credit your account with the relevant reward.

We retain your personal information for as long as your account is active or as needed to provide you with our Services. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Game data (characters, inventory, progress) is retained for the lifetime of your account. Chat logs may be retained for a limited period for moderation and safety purposes.

If you request deletion of your account, we will delete or anonymize your personal information within a reasonable timeframe, unless we are required to retain certain data by law.

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to withdraw consent where processing is based on consent
• The right to data portability

To request account deletion or exercise any of these rights, please contact us at hello@guinto.games. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Please note that deleting your account is permanent and will result in the loss of all game data, including characters, items, progress, and purchase history. This action cannot be undone.

We implement appropriate technical and organizational security measures to protect your personal information, including encryption of data in transit and at rest, secure server infrastructure, and access controls.

Despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services.

If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at hello@guinto.games.

Our game servers and services may be hosted in different regions around the world. By using our Services, you consent to the transfer of your information to countries outside of your country of residence, which may have different data protection rules. We will take appropriate steps to ensure your information is treated securely and in accordance with this privacy policy.

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the privacy policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last updated" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

If you have any questions or suggestions about this Privacy Policy, or if you wish to exercise your privacy rights, do not hesitate to contact us at hello@guinto.games.